I am having trouble logging on, please help.

Try the following top tips.

Ensure that your full name is used as it appears on your LCQ certificate. A common reason for people unable to match their profile, is that they haven't entered their name as it is printed on their LCQ certificate. Many of LCQ certificate holders have their middle name printed on their certificate. If you have a middle name, then please try and add this into the FIRST NAME(S) fields along with your first name. If this does not solve your login issue, then please click here and go to out trouble shooting page.

The certificate issue date is not a mandatory field, try logging in again without the certificate issue date details. If there is a match with another person who has the same full name and date of birth, you will be notified by a ‘multiple matches’ message that appears in the profile matcher and then you must enter the certificate issue date.

Have you successfully used the profile matcher before? If you have, then you will have also created an account. You must now log back in at with your username and password.

Holding a physical LCQ certificate is a prerequisite to taking the Bridging Test, so without it you will be unable to log on. This is because you must produce a physical copy of your LCQ for the application of or renewal of your Manager’s certificate. It is unlikely you will be able to login without your physical LCQ certificate. To request a reprint of your LCQ please visit

I’ve matched my profile before, why can’t I get back in?

If you have already matched your profile, then you have created an account. Please login using your username and password on the homepage by clicking here.

Who must complete the LCQ Bridging Test?

People who are applying or renewing for a Manager’s Certificate and who have completed their LCQ training under the Sale of Liquor Act 1989. If you are not applying for your Manager’s Certificate, you do not need to take the test.

How do I know which Act I have trained under?

You can easily identify this because your LCQ certificate refers to either the Sale of Liquor Act 1989, or the Sale and Supply of Alcohol Act 2012. The samples below show the two versions of LCQ certificates which have the Sale of Liquor Act 1989 highlighted.



Does the LCQ Bridging Test replace my LCQ? 

No. The LCQ Bridging Test works in conjunction with your LCQ to demonstrate your knowledge of the current Sale and Supply of Alcohol Act 2012.

Does completion of the LCQ Bridging Test update my unit standards at NZQA?

No. The LCQ Bridging Test is not a unit standard based assessment, and it is independent from NZQA.

What does the LCQ Bridging Test cover?

The test covers changes that have occurred with the introduction of the Sale and Supply of Alcohol Act 2012.

What happens if I do not pass the LCQ Bridging Test?

You can take the test again, free of charge. 

When will I receive my LCQ Bridging Test certificate?

The certificate will be a digital PDF and once you have passed the test it will be automatically generated and attached to your profile in the ServiceIQ Skills Online website. You are able to print this certificate and submit it in conjunction with your LCQ Certificate as part of your application for your Manager’s Certificate.

How much does the test cost?

The test is provided free of charge by ServiceIQ.

I have done the LCQ via transition (pre-2006), do I need to take the test?

Yes. You will need to take the test.

My LCQ Certificate has been lost or misplaced, how do I request a reprint?

You can request a reprint by filling in the LCQ Certificate reprint form here: